CONTACT US
We value your feedback and are happy to assist you with any questions or concerns.
Online E-commerce Department Hours of Operation:
Monday – Friday: 10:00 a.m. – 5:00 p.m.
Any orders placed after 1:30 p.m. EST on Friday will be shipped the following Monday.
Saturday, Sunday, and Major Holidays: We are Closed.
Any orders placed during major holidays will be shipped after the holidays, in the order they were placed.
IMPORTANT:
- Orders placed outside business hours will be processed on the next business day.
- Please wait for your in-store pickup notification email before visiting the store.
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Do not contact the physical store for online order inquiries.
CONTACT US:
Please fill out the form below or email us at email@cooljsonline.com. A member of our team will respond as soon as possible.
We’re an online-based service and operate independently from the local stores.
IN-STORE EXCHANGES & RETURNS
PLEASE NOTE: PRIOR AUTHORIZATION IS REQUIRED for all online returns!
Kindly submit your request online before visiting the store.
Exchanges are available in-store for the same item (SKU) in a different size only.
If you prefer a return, you may drop off the item in-store.
PRICE AND AVAILABILITY DISCLAIMER:
Online and in-store prices may vary.
We do not offer price matching between online and in-store purchases.
Please note that prices displayed on our website may differ from prices offered
in-store. Online prices are only honored for purchases completed online. To receive the online price, you must place your order through our website.
Prices, terms, and availability are subject to change without notice. We reserve the right to correct errors and cancel orders due to inaccuracies. Items ordered online may be available for in-store pickup or shipping, subject to availability.